To read in full please refer to our Terms & Conditions.

Cancellation Policy Summary for Individual Sessions, Programmes and Workshops:

We understand that plans can change, so we aim to be as flexible as possible with our cancellation policy. However, to ensure fairness, the following terms apply:

1. Cancellations by You

1.1 Appointment Sessions and Workshops:

Cancel at least 36 hours before your scheduled appointment, to receive a full refund.

You can reschedule your appointment up to 24 hours beforehand, subject to availability, with no charge for rescheduling online sessions and workshops, and with a 15% of appointment fee* charge for rescheduling in-person sessions. (*as per service’s price list). 

If you cancel with less than 24 hours’ notice, or if you fail to attend your appointment without cancelling (“no show”), your booking will be charged and is payable in full.

1.2 Programme Bookings:

You have 14 days after purchase to cancel your programme booking for a full refund, provided you have not accessed any of the digital content or attended any sessions/workshops.

If you cancel after 14 days or have accessed the digital content or attended any sessions/workshops, you will be charged for any services already provided at full value (refer to services price list) and a 15% processing fee on the remaining balance.

2. Cancellations by Us

We reserve the right to cancel any booking at our discretion. We will provide as much notice as possible and offer a full refund or alternative booking options.

3. How to Cancel

To cancel a booking, please contact us as soon as possible by email bookings@vivenda.space or contact@vivenda.space, or WhatsApp message to +442071930696. Or use the link provided on the booking confirmation email.

This cancellation policy is designed to be fair and transparent. If you have any questions or concerns, please don’t hesitate to contact us on contact@vivenda.space.