Terms of Services and Conditions – Felicia Biekarck – Vivenda Space Peacebuilding

1. Introduction

• These terms and conditions (“T&Cs”) govern the provision of services by Felicia Biekarck trading as Vivenda Space Peacebuilding (“Vivenda Space Peacebuilding,” “we,” “us,” or “our”) to any individual or business (“Client,” “you,” or “your”) who books or subscribes to our services. These T&Cs are intended to be fair and transparent and are drafted in accordance with the Consumer Rights Act 2015 and other relevant legislation in England and Wales. They do not affect your statutory rights as a consumer.

2. Definitions

• “Booking” means a reservation for a 1:1 session, workshop, programme, or mediation service.
  “Subscription” means a payment plan for a programme where you pay in instalments.
  “Services” means any 1:1 sessions, workshops, programmes, mediation services, or coaching services we offer.
  “Website” means www.vivenda.space.
  “Contract” means the agreement between you and us for the provision of Services, formed in accordance with clause 3.2.

3. Booking Process

• 3.1 Making a Booking: You can book our services online via the Website, by phone, or via WhatsApp message or email.
• 3.2 Booking Confirmation: We will confirm your booking by email or WhatsApp message or invoice. A legally binding contract is formed when we confirm your booking. We reserve the right to cancel any booking at our discretion and will provide as much notice as possible, offering you a full refund or alternative booking options.
• 3.3 Payment Terms:
  We accept bank transfers, cash, debit cards, and credit cards.
  For business clients, a 50% deposit is payable on the date of the contract. The remaining balance is due as per invoice.
  For mediation clients, a deposit equivalent to 6 mediation hours per party is payable upfront. We will reimburse unused hours within 10 days from the conclusion or termination date of the mediation. Any extra hours require agreement from all parties and will be invoiced accordingly. Any expenses and venue fees incurred will be split equally between the parties and must be paid in full within 10 days.
  Subscriptions for programmes allow you to pay in instalments according to the agreed payment plan.
• 3.4 Late Payment: If you fail to make any payment by the due date, we may charge interest on the overdue amount at the rate of 8% per annum above the Bank of England base rate. We may also suspend the provision of Services until the outstanding amount is paid in full. We may also cancel your booking in accordance with clause 9.

4. Services

• 4.1 Description: We provide 1:1 sessions, workshops, programmes, mediation services, and coaching services as described on the Website.
• 4.2 Modifications: We may make reasonable changes to the schedule, content, or delivery of Services with reasonable notice to you. If such changes are substantial and detrimental to you, you may have the right to cancel the Contract and receive a refund in accordance with clause 9.

5. Your Responsibilities

• 5.1 Information Accuracy: You must provide accurate information when making a booking.
• 5.2 Confidentiality: You are expected to treat all information shared during sessions and workshops as confidential.

6. Intellectual Property

• All materials we share are our intellectual property and may not be shared, reproduced, or used for any commercial purposes without our prior written consent.

7. Liability

• 7.1 Disclaimer: All information and views shared during our services are personal opinions and do not constitute professional, legal, or medical advice. You are responsible for seeking appropriate professional advice and using your own judgment to make decisions.
• 7.2 Limitation of Liability: Our total liability to you for any loss or damage arising from the Services shall be limited to the total fees paid by you for the relevant Services under the Contract. We are not liable for any indirect or consequential losses. Nothing in these T&Cs excludes or limits our liability for death or personal injury caused by our negligence.

8. Data Protection

• 8.1 Compliance: We comply with UK data protection laws, including the UK GDPR and the Data Protection Act 2018.
• 8.2 Data Usage: We collect and store your data, including your name, email address, telephone number, and other relevant information. We use this data to provide and improve our services, process payments, and communicate with you. We may also use your data for marketing purposes if you have given us your consent. You can withdraw your consent at any time.
• 8.3 Data Retention: We will retain your data only for as long as necessary to fulfil the purposes for which it was collected and to comply with our legal obligations.
  8.4 Your Rights: You have the right to access, rectify, erase, restrict the processing of, and object to the processing of your personal data. You also have the right to data portability. You can exercise these rights by contacting us using the details below.
• 8.5 Third-Party Processors: We use third-party payment processors to handle payments. These processors are compliant with data protection laws and have their own privacy policies.
• 8.6 Cookies: We use cookies on our website to improve your experience. You can manage your cookie preferences in your browser settings.

9. Cancellation and Refunds

• 9.1 Individual Clients (1:1 Sessions and Workshops):
  Full refund for cancellations made up to 36 hours before the appointment.
  You can reschedule up to 24 hours before, subject to availability, with no charge for rescheduling online sessions and workshops, and with a 15% of appointment fee* charge for rescheduling in-person sessions. (*as per service’s price list).
  If you cancel your appointment with less than 24 hours’ notice, or if you fail to attend your appointment without cancelling (“no show”), the full fee will be due.
  
  
• 9.2 Programme Bookings (Consumers):
  Full refund for cancellations requested within 14 days of purchase, provided you have not accessed any of the digital content or attended any sessions/workshops.
  If you cancel after 14 days or have accessed the digital content or attended any sessions/workshops, you will be charged for any services already provided and a 30% processing fee on the remaining balance.
  
  
• 9.3 Business Clients:
  Full refund of the deposit for cancellations made up to 10 days before the first booking.
  Cancellations made less than 10 days before are treated as delivered, and full payment is due.
  Workshops can be rescheduled up to 7 days before, subject to availability. Venue booking fees may apply.
  Online 1:1 sessions can be rescheduled at no extra cost up to 24 hours before. Rescheduling later than this will be treated as delivered, and full payment is due.
  Contracts can be terminated at any point, and delivered hours will be charged accordingly.

10. Termination

• 10.1 We reserve the right to terminate or cancel any booking at our discretion and will provide as much notice as possible, offering a refund when applicable.
• 10.2 We may terminate a booking or subscription for:
  Breach of these T&Cs (including non-payment, providing false information, or disruptive behaviour)
  Any other reason we deem appropriate, with reasonable notice to you.
• 10.3 We will provide you with reasonable notice of termination, except in cases of serious breach of these T&Cs, where we may terminate the Contract immediately.

11. Governing Law and Jurisdiction

These T&Cs are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Alternative Dispute Resolution

We are committed to resolving disputes amicably. If you have a complaint, please contact us using the details below. We will try to resolve your complaint promptly. If we cannot resolve the dispute, you may be able to use an alternative dispute resolution (ADR) service. You can find information about ADR providers on the website of the UK government.

13. Contact Information

Felicia Biekarck – Vivenda Space Peacebuilding
Website: www.vivenda.space
contact@vivenda.space
+44 20 71930696

14. Changes to these T&Cs

We may update these T&Cs from time to time. We will notify you of any material changes by email or through our Website.

Last edit: 20/09/2024